033 650 704 Sun - Thu: 05:00 PM to 10:00 PM | Fri & Sat: 05:00 PM to 10:30 PM | Mon-Sat: 12 PM to 2 PM

Privacy Policy

Basmatis Indian Eatery is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website www.basmatis.co.nz.
  • you make a booking on our website.
  • you make enquiries on our website.
  • someone is interested in working with us.
  1. Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

  1. Who are we?

Basmatis Indian Eatery is a restaurant based in 185 Manchester Street, City Central, Christchurch 8011.

  1. How do we collect information from you?

We collect information from you:

  • when you make a booking.
  • when you visit a restaurant (preferences, allergies etc.).
  • make an enquiry.
  • when you sign up to marketing emails.
  1. What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.

Basmatis Indian Eatery collects information such as:

  • title
  • name
  • e-mail address (used for booking confirmation and post-dining feedback emails)
  • home or work address
  • billing information taken for deposits, ticketing, or holding credit card information for use in the case of no-shows (where applicable)
  • telephone number
  • company name
  • dietary requests
  • marketing preferences (whether you opt-in or opt-out)


  • marketing responses (where applicable)
  • survey responses
  • current and past restaurant reservation details

There is “Device Information” about your computer hardware and software that is automatically collected by Basmatis Indian Eatery. This information can include:

  • device type (e.g. mobile, computer, laptop, tablet)
  • cookies
  • operating system
  • IP address
  • browser type
  • browser information (e.g., type, language, and history)
  • domain names
  • access times
  • settings
  • referring website addresses
  • other data about your device to provide the services as otherwise described in this policy.

If you use our website, we may receive your generic location (such as city or neighborhood).

  1. Careers

You may submit your CV if you’re interested in working for us to t2tnzlimited@gmail.com This information may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at t2tnzlimited@gmail.com.

  1. How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Send you service emails (booking confirmation and post-dining feedback).
  • Improve our products and services.
  • Send marketing communications if you have opted in to receive them.
  • We may use the information to customize the website according to your interests.

Who has access to your information? 
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary, to deliver services on our behalf. For example, service providers, third-party payment processors, and other third parties to provide our Sites and fulfill your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point.

  1. Profiling

We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

  1. Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at t2tnzlimited@gmail.com.

You have a right to request a copy of the personal information that Basmatis holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: t2tnzlimited@gmail.com.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis): for 12 months.

  1. Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

  1. Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalize your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognize you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

  • We use cookies for the following purposes:
    Authentication, personalization and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
  • Performance and analytics: cookies help us analyze how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
  • Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analyzing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
  • Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

  1. What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. (When contacted you will not be given the choice to have your data deleted or withheld from the new owner or controller.)

  1. Changes to this statement

Basmatis Indian Eatery will occasionally update this Privacy Policy to reflect company and customer feedback. Basmatis Indian Eatery encourages you to periodically review this statement to be informed of how Basmatis Indian Eatery is protecting your information. This policy was last updated in May 2021.

Contact information
Basmatis Indian Eatery welcomes your comments regarding this Privacy Policy. If you believe that Basmatis Indian Eatery has not adhered to this Privacy Policy, please contact Basmatis Indian Eatery at t2tnzlimited@gmail.com. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

These Terms and Conditions will be governed and be interpreted pursuant to the laws of New Zealand, notwithstanding any principles of conflicts of law. If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this website for illegal purposes will be provided to law enforcement authorities. This is the entire agreement between the parties relating to the use of this website.

T2T NZ LIMITED Group may at any time revise these Terms and Conditions by updating this posting. Since you are bound by these Terms and Conditions, you should therefore periodically visit this page, by clicking the Privacy Policy link.

Cancellation Policy

If you have made an order and wish to cancel it, please call the restaurant you ordered from who will be able to resolve this for you.

If you cancel your order a cancellation fee may apply. Please contact the restaurant for more details.

Delivery Policy

Basmatis offers a delivery service to a number of suburbs within a reasonable proximity of the restaurants. We offer home delivery for free of cost within 3kms from the restaurant if the order value is more than $50. You should expect delivery of your food within45-60 minutes, so plan your order based on that to avoid delay.

Refund Policy

We will endeavour to resolve all situations that don’t meet your satisfaction however please select your order carefully as refunds are provided at sole discretion of the restaurant and are not guaranteed.

Terms & Conditions

T2T NZ LIMITED 185 Manchester street , City Central, Christchurch 8011, New Zealand maintains this website www.basmatis.co.nz for your information, education, enjoyment and use. Please feel free to browse the website. By accessing and browsing the website, you agree to accept, without limitation or qualification, the Privacy Policy and the Legal Notices, Anti-Spam Notice and Website Terms and Conditions stated below.

Anti-spam notice

Publication of electronic addresses on the website is for the purpose of professional communication only and must not be used to infer consent to the receipt of unsolicited commercial electronic messages.

Website terms & conditions

All material on the website is protected by all applicable laws including copyright and trademark laws unless otherwise specifically noted and may not be used except as permitted in these Website Terms and Conditions or in the text on the website.


Except as described otherwise, all materials in the Basmatis’s website are made available only to provide information about Basmati’s group which controls and operates this website from Christchurch, New Zealand and makes no representation that these materials are appropriate or available for use in other locations. If you use this website from other locations you are responsible for compliance with applicable local laws.

Gluten-free disclaimer

We cannot guarantee that there are no traces of gluten in our products. There is a risk of cross contamination with a product containing gluten as our kitchen also produces products containing gluten.

Gift vouchers

Cannot not be redeemed for cash or credit. Not valid on public holidays.


Not valid on public holidays. Terms and conditions may vary for promotions.


Wine only. A $7.5 per bottle corkage fee applies. Basmatis’ encourages responsible service and consumption of alcohol.

Uber Eats
Please see terms and conditions on the Uber Eats website.